Before access is delivered
If payment has been taken but access has not been delivered, you may contact support promptly to request cancellation or correction of the order.
Customer information
Refund & Cancellation Policy
This policy is shown before checkout because e-books are digital products delivered through account access.
WORLD UNIVERSITY OF NEW YORK LLC
219 ROSE MORROW RD, SUSSEX, NEW JERSEY 07461
Email: support@worlduniversityofnewyork.online
Phone: +17019630573
After digital delivery
Because digital e-books can be accessed immediately and cannot be returned like physical goods, refunds are generally not available once access has been delivered or a download/reading link has been used, except where required by law.
Eligible support cases
We may issue a refund or replacement access for duplicate charges, accidental duplicate orders, materially incorrect product delivery, or unresolved technical access problems after reasonable troubleshooting.
How to request help
Email support@worlduniversityofnewyork.online with your order email, order number if available, title purchased, and a description of the issue. We may request information needed to verify the purchase.
Payment processor timing
Approved refunds may take additional time to appear, depending on the customer’s financial institution and payment processor.